Support

We read every message

Email support@runvel.app and we will get back to you. Telling us your iPhone model, iOS version and Runvel version (Settings → About) makes it much faster to help.

Something hurts? Stop running and speak to a doctor or physiotherapist. Runvel provides general training guidance, not medical advice, and we cannot advise on injuries or symptoms.

Common questions

Why did my plan change this week?

Your plan adapts to what you completed and how recovered you have been. It builds gradually, schedules a lighter week every fourth week, and never asks for a run much longer than your longest run of the past month.

What does the readiness score actually change?

It moves your hard days to when your body is ready. On a low readiness morning a quality session becomes an easy run of the same distance; it never adds work. Readiness is a training signal, not a medical one, and it cannot tell you whether you are injured or ill.

How does the coach decide what to tell me?

With a wearable it coaches by heart rate zone. Without one, by pace and perceived effort. It blends pace and cadence when heart rate lags at the start of an interval.

Can I use Runvel without a watch or heart rate strap?

Yes. Your phone measures distance, pace and cadence, and the coach switches to pace and effort targets. Everything except heart rate-zone coaching works.

Which connections does Runvel support?

Runvel supports Apple Health, a paired Apple Watch, WHOOP and Polar. Apple Health can import running workouts and recovery signals you permit. WHOOP and Polar each have a separate connection in Runvel's Connections section.

For live heart rate during a run, see the next question.

How do I get live heart rate during a run?

The paired Runvel Apple Watch app supplies live heart rate directly. On iPhone, Runvel can also read a compatible device that broadcasts the standard Bluetooth heart-rate service. There is no pairing screen: Runvel looks for an available sensor when the run starts.

WHOOP: open the WHOOP app and turn on Broadcast Heart Rate in your device settings before starting the run.

Polar: on a supported device, enable its heart-rate broadcast or sensor visibility option before starting the run.

Compatible chest strap or arm band: these normally broadcast when worn and active; follow the sensor manufacturer's instructions if it is not discovered.

Only one app may be able to hold a sensor connection at a time. Without heart rate, Runvel coaches by pace and effort instead, so nothing is lost except zone targets. The same instructions are in the app under Settings, Live heart rate setup.

How do I connect Whoop, Polar or Apple Health?

Open the You tab, then Settings, and use the Connections section. Each connection asks for consent separately and can be revoked at any time without affecting the others.

How do I switch between kilometres and miles?

Settings → Units. Every distance, pace and elevation in the app follows that choice.

My GPS distance looks wrong

GPS accuracy suffers under tree cover, between tall buildings and in tunnels. Give the phone a few seconds of clear sky before you start, and make sure Runvel has "While Using the App" location permission with Precise Location on.

How do I export or delete my data?

Export running data from the app as CSV or GPX. Download your cloud account and support information separately from Your account on the website. Account deletion has a seven-day cancellation period and does not erase local runs or cancel a subscription. Use the app's local-data controls to remove training history. See our privacy controls.

How do I cancel my subscription or get a refund?

Manage or cancel in your App Store account settings. Deleting the app does not cancel a subscription. Refunds are handled through Apple's own refund flow.

Reach us

Support: support@runvel.app
Privacy and data requests: privacy@runvel.app